Thank you for your review, Lisa. We’re sorry that the necklace you received wasn’t quite right. As soon as we picked up your message on Monday, we were happy to offer an immediate replacement, but completely understand that you preferred to return it instead. We’ve arranged a complimentary return and will issue your refund as soon as it arrives back with us. We’re sorry for the disappointment caused and please do let us know if there's anything else we can do to help.