Sara, we are so sorry to hear that your product arrived with damaged flowers. We endeavour to package all of our accessories securely to ensure safe transit, but sincerely apologise that on this occasion, there wasn't sufficient protection. Your email communication had unfortunately been sent to our spam folder, so we weren't able to address the issue within our usual timeframes. We have since taken steps to minimise the risk of this happening again. Thank you for bringing this to our attention and we hope the full refund resolution was to your satisfaction.
