Hi Jemma, thanks for taking the time to review our Downton diamante navette and pearl silver pendant necklace. We value your feedback and are sorry to hear that the pendant didn’t stay in place during your wedding photos. Please accept our sincerest apologies - we understand how much time and effort goes into making a wedding day special, so it is disheartening to hear when there is less than perfect experience with any of our products.
We're not sure why this issue occurred, but we would be happy to discuss an exchange for you, and we'll be in touch shortly to discuss the details and make arrangements.
