Have a question on placing your order, delivery or something else? Please view our answers to FAQs.
You can get in touch through our contact form, on 01925 357488 or firstname.lastname@example.org. We’re also on Facebook, Instagram and Twitter, so drop us a message if you have a question!
Placing Your Order
We accept online orders or orders by phone (01925 357488).
We accept Visa, Visa Debit, MasterCard, Maestro, American Express, PayPal and Klarna.
Klarna pay later in 3 allows you to spread the cost of your purchase over 3 equal payments. Please see the Klarna Pay Later in 3 FAQs for full details.
No, you are not required to set up an account on our website to place an order.
We understand that it is helpful to try on a variety of pieces (especially if your fitting/trial or wedding date is imminent and you have yet to make a decision on accessories!). However, we respectfully ask that you limit any single order for the same type of item to 2 items only - for example, 2 headpieces. We very much want to help as many brides as possible, and as a small business, it’s impossible for us to hold huge amounts of stock across all styles. Returning and ordering alternatives is absolutely fine, of course, as is ordering multiple items across different product types - for example, 2 headpieces, 2 bracelets, 1 belt. Thanks so much for your understanding, and please contact us if you would like any advice on styles or sizing – we're always happy to help.
If your order includes both stock items and made-to-order/out of stock items, we will usually send out the entire order together. Please contact us if you would prefer for any of the items to be dispatched earlier.
If you realise your personal details are incorrect once you have completed the ordering process please contact us at email@example.com or 01925 357488, ensuring you provide your order number. Whilst we can't guarantee that we'll be able to rectify the issue, we will try our best to amend your order.
Please contact us on firstname.lastname@example.org or 01925 357488.
Yes, you can view product prices in USD, AUS dollars and euros, as well as the default GBP pounds.
In most cases, we will be able to amend the order, but if the order's already been processed, then this may not be possible. Please call or email us in the first instance, and we'll try our best to help.
Please check your junk and spam folders; this is the most common reason for not receiving emails. We recommend you add our email address email@example.com to your address book to ensure you receive all future emails from us. If you’re still having trouble locating your emails, please get in touch with us on 01925 357488.
After a certain period, shopping bags are emptied. Please re-add items to your shopping bag.
Our wishlist feature works using cookies on your device. If you're browsing incognito, using a different device or have cleared your cookies, the wishlist will not show the items added.
If your order is in stock, we will usually dispatch in 3-5 days. Express delivery (on orders placed before 1pm) takes 1 working day. For international orders, your order will take 5-7 working days to Europe and 7-10 working days for Rest of World. If your order includes any items that are made-to-order, then your order will be dispatched once all the items are in stock. The timescale for made-to-order items is stated on the product description. Once your order is due to be dispatched, we will send an email to you to notify you that your order is on its way.
DELIVERY TO THE UK
Standard delivery - FREE on orders £100 and over / £4.50 for orders under £100
Express delivery - £6.50
Europe - FREE on orders over £100 (excluding faux fur items) / £9.95 on orders under £100 Rest of World - £14.95
Yes, you can have your order delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company/organisation in the address field. Please also note that all our orders will need a signature on delivery.
We normally use Royal Mail for our deliveries, but do, on occasion, use other delivery services/couriers.
Some deliveries will require a signature. If there's noone available to accept the parcel at the time of delivery and a signature is required, Royal Mail (or other delivery service) will leave a card for you to arrange a collection or redelivery.
Tax/duties on orders from outside of the UK
If you're ordering from the EU:
Orders under €150 - no additional fees
Orders over €150 - We do not charge VAT on your order. Import tax & duties to be paid on point of delivery to the courier/customs authority
If you're ordering from outside of the EU:
import tax & duties to be paid on point of delivery to the courier/customs authority
If you're ordering from outside the EU or from the Channel Islands or Gibraltar (and your delivery address is outside of the EU, in the Channel Islands or Gibraltar), VAT is automatically deducted from your order.