Returns

We hope you love your Liberty in Love order, but we understand that sometimes something may not be quite right.

Eligible items can be returned within 30 days of receiving your order for a refund or exchange, provided they are unused, in their original condition and packaging, with all tags intact.

Exchanges are free. If you’d like to swap your item for something else, we’ll provide a complimentary prepaid Royal Mail return label and there’s no additional delivery charge for sending your replacement item to you.

For refunds, you can use our prepaid Royal Mail return label for £3.75, which will be deducted from your refund, or arrange your own tracked and insured return.

Please note: Pierced earrings are non-returnable and non-exchangeable for hygiene reasons. This applies even if they remain in their packaging or have not been worn. Custom-made items are also non-returnable.

These exclusions do not affect your statutory rights.

RETURN YOUR ORDER

Why are you returning your order?	How to start your return
I've received a damaged/incorrect item	Please email us directly at hello@libertyinlove.co.uk for assistance.
For refund or exchange	Please use our Returns Centre.

RETURNS PROCEDURE

For eligible UK returns, please create your return through our Returns Centre.

If you've received a damaged, faulty or incorrect item, please email hello@libertyinlove.co.uk before creating a return so we can help you directly.

Returning for a refund

You can choose either:

our prepaid Royal Mail return label for £3.75, which will be deducted from your refund; or
your own tracked and appropriately insured return service.

Please keep your proof of postage and tracking information until your return and refund have been completed.

Returning for an exchange

Exchanges are free of charge.

When you arrange an exchange through our Returns Centre, we'll provide a complimentary prepaid Royal Mail return label. There is also no additional delivery charge for sending your replacement item to you.

If your new item costs more than your original item, we'll send you a payment link for the difference before dispatching your exchange.

If your new item costs less, we'll refund the difference to your original payment method.

Once your return has arrived and been checked, we'll prepare your exchange and send it on its way. You'll receive a shipping confirmation email with tracking details once it has been dispatched.

All exchanges are subject to product availability.

Returning Your Parcel

Please make sure your item is securely packaged and use a tracked service when sending it back to us.

If you use our prepaid Royal Mail service, you'll be provided with your return options when you create your return.

If you arrange your own return, please use a tracked and appropriately insured service.

Please keep your proof of postage and tracking information until your return has been completed.

We cannot accept responsibility for returned parcels that do not reach us.

Once your return has been created, please send your parcel back to us as soon as possible.

INTERNATIONAL RETURNS PROCEDURE

Create your return using our Returns Centre
You are responsible for paying return postage costs
Clearly mark the front of the package ‘RETURNED GOODS - RELIEF CLAIMED’ in large, visible capital letters
A customs declaration (CN22 or CN23) must be attached to the package. The declaration must include a complete and accurate description of the goods, their quantity and value. Our VAT number 112 1563 63 must also be included on the CN22/CN23
We do not take any responsibility for returned items that are not received and request that you contact your delivery service provider directly

EXCLUSIONS

The following items are excluded from our standard 30-day change-of-mind returns policy:

pierced earrings, for hygiene reasons; and
items that have been personalised or custom-made to your individual specifications.

These exclusions do not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.

REFUNDS

Once your eligible return has arrived and been checked, we'll process your refund to your original payment method.

For returns made under our 30-day returns policy, we'll refund the price paid for the eligible returned item. Original delivery charges and return postage costs are non-refundable, except where we're required to refund these under your statutory rights.

If you use our £3.75 prepaid Royal Mail return label, this amount will be deducted from your refund.

We'll process refunds within the time required by law. Once your refund has been processed by us, it can take 3–5 working days to appear in your account, depending on your bank or payment provider.

RETURNS THAT DON'T MEET OUR POLICY

If an item is returned to us and doesn't meet the conditions of our Returns Policy, and you don't otherwise have a statutory right to return it, we may be unable to accept it for a refund or exchange.

If this happens, we'll contact you to explain why the return hasn't been accepted and arrange for the item to be returned to you. You may be responsible for the cost of sending the item back to you.

ABOUT US

Our full name is Liberty in Love Limited.

Our registered office is Liberty in Love, Suite 3, 720 Mandarin Court, Warrington WA1 1GG.

Company registration number: 07091975.

Email: hello@libertyinlove.co.uk.