Frequently Asked Questions (FAQs)
Have a question on placing your order, delivery or something else? Please view our answers to frequently asked questions below.
Contacting us
Products
Placing your order
Delivery
Returns and refunds
Contacting us
How can I contact you?
You may contact us through our website contact form, by phone, email, or by post. Please see our contact page.
Products
Do you offer a bespoke service?
Yes, we do offer a bespoke service for wedding headdresses and wedding jewellery. We are able to customise existing designs (e.g. change sizing or crystal colour) or create new designs to meet your specific individual requirements. Please contact us for further information.
Do you offer a shoe dyeing service?
Whilst we do offer dyeable wedding shoes, we do not currently offer a shoe dyeing service. However, we can email you details of a specialist company that can dye your wedding shoes for you. Please contact us if you would like more details.
Placing your order
How do I place an order?
We accept online orders or orders by phone (01925 950049).
Do you accept international orders?
Yes, we welcome international orders. Delivery to Europe is £11.95 and £16.95 to the Rest of World, and may take up to 10 days upon dispatch.
May I order multiple items for comparison purposes?
If you wish to place an order for multiple items for comparison purposes (to compare styles or to try on different sizes), please note that we are only able to send a maximum of 2 items at once.
Please contact us if you would like any advice on styles or sizing – we're always happy to help.
What if only part of my order is in stock?
If you place an order that includes both stock items and made-to-order items, we will usually dispatch the entire order together. Once all your items are in stock, we would usually notify you by email to inform you that your order is due to be sent out. Please contact us if you would prefer for any of the items to be delivered earlier.
Delivery
How long will it take for my order to be delivered?
If your order is in stock, we will usually dispatch in 3-5 days. Express delivery (on orders placed before 1pm) takes 1 working day. For international orders (Europe and Rest of World), your order may take up to 10 days.
If your order includes any items that are made-to-order, then your order will be dispatched once all the items are in stock. The timescale for made-to-order items is stated on the product description. Once your order is due to be dispatched, we will send an email to you to notify you that your order is on its way.
How much is delivery?
Standard delivery is free for orders £100 and over and £3.95 for orders under £100. Express delivery is £7.95. Delivery to Europe is £11.95 and delivery to Rest of World is £16.95.
Returns and refunds
How do I return an item to you?
Under our Returns Policy, we are happy to accept the return of unsuitable items providing they are returned in original condition and packaging (within 14 days of receipt for UK customers and 21 days for non-UK customers). For hygiene reasons, earrings for pierced ears and knickers are excluded from this Returns Policy.
Contact us if you are returning your order by email returns@libertyinlove.co.uk. We will supply you with a Returns Form to return with your order.
View full details of our Returns Policy.
How long does a refund take?
We will process the refund due to you as soon as possible (and, in any event, within 30 days of the day we received your returned product). We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
